Xtime: Pioneering the Digital Transformation of Automotive Service

In today’s fast-paced, digital-first world, automotive service isn’t just about fixing cars it’s about delivering seamless, transparent, and convenient experiences. Xtime is revolutionizing this landscape with its powerful, cloud-based fixed-operations platform designed specifically for dealerships. Empowered by Cox Automotive and endorsed by 44 OEMs, Xtime streamlines workflows, enhances customer engagement, and drives profitability in unprecedented ways .

What Makes Xtime Stand Out?

At its core, Xtime is more than an appointment booking system. It’s a fully integrated service experience platform enabling dealerships to:

• Schedule service 24/7 via online and mobile with real-time availability.

• Engage customers throughout the service cycle—from check-in to checkout.

• Inspect vehicles digitally, using photos and videos to build trust.

• Invite past and declined-service customers back via targeted marketing.

These modules, powered by the “Spectrum” suite, work together to increase efficiency, transparency, and customer satisfaction across the service lane .

Module Deep Dive

1. Schedule – Intelligent, Around-the-Clock Booking

Xtime’s online scheduling offers:

• Real-time shop view—coordinated with technician availability, service menus, and VIN-specific pricing.

• Customizable appointment types—like maintenance, recall, or tires.

• Rideshare integration—powered by Lyft, making customer transportation seamless and dealership-managed .

This flexibility reduces calendar conflicts, increases bookings, and boosts revenue per appointment by aligning services, staff, and availability.

2. Engage – Personalized, Transparent Interactions

Xtime Engage transforms service sessions with:

• Mobile or tablet check-in, offering personalized greetings and vehicle history at the advisor’s fingertips.

• Real-time updates and texting, reducing customer anxiety and the need for status calls.

• Flexible payment options, including in-lane transactions via tablet or online, with integration for digital financing (FlexPay) .

This results in a streamlined experience and fewer abandoned appointments.

3. Inspect – Trust-Building Digital Diagnoses

Service quality rises with Xtime Inspect:

• Standardized digital multipoint inspections to maintain quality and consistency.

• Multimedia capabilities—techs use tablets (iOS/Android) to capture diagnostic photos and videos shared with customers instantly .

• Intra-dealer chat and service trackers, facilitating teamwork and transparency.

• Automatic follow-up reminders for declined-service items identified but not approved during the visit .

These tools foster trust and yield faster service approval—sometimes within 7 minutes—when diagnostics include video .

4. Invite – Re-engaging Customers Effectively

Xtime Invite enables:

• Automated campaigns to remind customers of upcoming maintenance or recalls.

• Targeted outreach to those who declined services.

• Text and email communication tools, streamlining outreach and conversion .

This proactive strategy keeps the service lane busy and customer relationships strong.

Tangible Benefits for Dealerships

 Boosted Retention

With retention rising up to 13.3% across Xtime users between December 2019–November 2020, dealerships are keeping more customers engaged .

 Higher Revenue per Repair Order

Digital inspections and financing options contribute to an average increase of $30–$110 per repair order .

 Faster Service Approvals

Interactive videos and transparent inspections reduce approval time to as little as 7 minutes .

 Improved Efficiency

Real-time scheduling, digital workflows, and dashboards allow service teams to handle more vehicles with less friction.

 Exceptional Customer Experience

From tailored communication to easy financing and ride options, the customer journey becomes modern, responsive, and engaging.

Seamless Ecosystem Integration

Built to connect effortlessly with popular DMS and CRM systems like Dealertrack, VinSolutions, CDK, and payment processors, Xtime aligns smoothly with existing dealership operations .

As part of Cox Automotive, Xtime includes single sign-on and shared data environments, reducing complexity for advisors while improving accuracy and integration-wide visibility.

Expert Support and Services

Xtime backs its platform with robust dealer support:

• Performance consulting—on-site experts analyze stats and operations to optimize fixed-ops .

• Ongoing support—performance specialist reviews to ensure full utilization of capabilities .

• Managed Invite campaigns—account managers help run and measure marketing efforts .

• Training resources—Xtime University, webinars, and guided onboarding ensure rapid adaptation .

Addressing Key Fixed-Ops Challenges

Xtime tackles common friction points head-on:

1. Scaling Digital Transformation
   It provides the tools to bring online booking, communication, and inspections from niche to default operations .

2. Competing With Retail Service Chains
   Dealerships can level the playing field with fast, transparent, digital-first service that matches quick lube and chain operators .

3. Offsetting Rising Costs
   Efficiency and automation help manage expenses, while upsells and financing strengthen revenue resilience .

4. Preparing for Massive Market Growth
   With U.S. consumer service spend projected to exceed $400 billion by 2025, Xtime positions dealers for success by boosting throughput and conversion .

Real Dealer Success

• Chapman Honda (Tucson): View ride options arrive in as little as 3–4 minutes via Lyft/Xtime integrations .

• Ferman Volvo: Staff report they “wouldn’t want to work at a dealership that doesn’t use Xtime” .

• Niello Company: Tully Williams credits video-guided inspections—“you get faster approvals… we are creating trust” .

And the testimonials keep coming—from Kelowna Infiniti Nissan, Vaden of Beaufort, Del Grande Dealer Group, and others highlighting efficiency and modern customer experiences .

ROI: Quantifiable—and Compelling

Collective dealer data reveals:

• 50%+ improvements in shop efficiency.

• 35× ROI averages for service departments using Xtime’s modules .

• Increase of up to $110 per repair order and improved retention rates .

It’s clear: Xtime isn’t just anecdotal—it moves the needle where it counts.

Getting Started with Xtime

1. Book a demo via xtime.com and define which modules (Schedule, Engage, Inspect, Invite + add-ons) match your needs .

2. Integrate with existing systems, including DMS, CRM, telematics, and payment platforms.

3. Implement training and onboarding—leveraging Xtime University, support, and performance consulting.

4. Deploy and optimize—track key metrics like retention, average ticket size, throughput, and utilization with built-in dashboards.

Xtime is the future of fixed operations. By bringing together digital scheduling, customer engagement, inspection transparency, and marketing automation, it empowers dealerships to deliver fixed-operations experiences that are fast, transparent, and profitable. In an industry where service drives nearly 50% of gross profit, Xtime’s platform ensures dealerships don’t just support sales they maximize long-term loyalty and revenue .