Introduction
When considering a CRM solution, pricing can be a determining factor. Microsoft Dynamics 365 CRM is a modular platform with various pricing tiers depending on features, user roles, and integration needs. Dynamics Stream helps businesses navigate these choices by offering transparent licensing, fixed-price packages, and customized CRM implementation services.
This blog breaks down CRM pricing in 2025 and how Dynamics Stream can help you get maximum value from your investment.
Core Microsoft Dynamics CRM Modules
- Sales
- Customer Service
- Marketing
- Customer Insights
- Field Service (optional add-on)
Each module can be purchased individually or bundled depending on your organization’s requirements.
Microsoft CRM Pricing (2025)
Sales
- Sales Professional: $65/user/month
- Sales Enterprise: $95/user/month
- Relationship Sales (with LinkedIn): $130+/user/month
Customer Service
- Customer Service Professional: $50/user/month
- Customer Service Enterprise: $95/user/month
Marketing
- Starts at $1,500/month (includes 10,000 contacts)
Attach Licenses (for additional modules)
- ~$20–$30/user/month if you’re already using another Dynamics 365 app
Factors That Affect Pricing
- User count: Per-user licensing means total cost scales with team size
- Modules chosen: More features = higher licensing cost
- Customization level: Custom fields, workflows, and integrations impact implementation cost
- Deployment model: Cloud-hosted vs. hybrid or on-premises
- Support services: Ongoing training and enhancements may be additional
Dynamics Stream’s Pricing Packages
- Fixed-Price Implementation Packages
- Starting from AED 15,000 for small businesses (basic CRM with Sales and Service)
- AED 25,000–75,000+ for mid-size and enterprise projects
- Subscription Bundles
- Combine licensing, implementation, and support into a single monthly fee
- Tailored per client, starting around AED 3,000/month for 10 users
- Custom CRM
- Designed from the ground up with Power Apps, advanced automation, AI, and ERP integration
- Priced based on complexity
Example ROI: UAE Logistics Company
A Dubai-based logistics firm implemented Sales + Customer Service with Dynamics Stream:
- Licensing for 15 users: ~$1,275/month
- Implementation: AED 38,000 (one-time)
- Result: Reduced sales cycle by 20%, improved customer satisfaction by 35%
Why Choose Dynamics Stream?
- Microsoft-certified consultants with CRM expertise
- Transparent pricing and modular packages
- Localized deployment for UAE, GCC, and South Asia markets
- Post-implementation support, upgrades, and enhancements
Conclusion
Understanding CRM pricing is key to budgeting for success. With Dynamics Stream as your Microsoft Dynamics 365 CRM partner, you get more than just software—you get a roadmap for CRM success, tailored to your business needs and budget.