Choosing a removalist is one of the most important decisions you’ll make during a move. In Perth, where you have local moves across the metro area, complex office relocations, and long-distance hauls into the regions, getting the wrong company can turn a stressful day into a disaster.

At Mike Murphy Furniture Removals, we believe in transparency. Here are the 7 crucial questions you must ask any removalist you interview—including us—before entrusting them with your home or office contents.

1. What Exact Insurance Coverage Do You Provide, and What Does It Not Cover?

This is the number one question. Many people mistakenly assume “insurance” means full replacement coverage for everything. In Western Australia, this is often not the case.

• Ask for Proof: Request documentation for their Public Liability Insurance (covers damage to your property, like walls or floors) and Goods in Transit Insurance (covers your possessions while they are on the road).
• Clarify Liability: Does the basic cover protect against accidental breakage caused by the movers’ negligence, or is it only for catastrophic events (like a truck crash)?
• Understand Extra Cover: If you have high-value items (antiques, artwork, pianos), you will almost certainly need to purchase Full Replacement Value Insurance. Ask if they are licensed to sell or recommend this specialist moving insurance.

Mike Murphy Insight: A reputable Perth removalist will clearly explain the difference between their liability (what they must cover) and transit insurance (what you may need to purchase). We help you find the right level of protection for your move.

2. Is Your Quote Fixed, or Are There Hidden Hourly Charges?

No one wants a budget blowout on moving day. Understand the pricing structure completely.

• Hourly Rate Breakdown: If they charge by the hour (common for local Perth moves), ask:
  • When does the clock start and stop? (Depot-to-depot, or door-to-door?)
  • What is the minimum charge?
• Hidden Fees: Ask specifically about charges for:
  • Stairs, difficult access, or long walking distances (common in CBD apartments or older suburbs).
  • Fuel levies or travel time fees.
  • Cancellation or rescheduling penalties.
• The Inventory Check: Did the removalist conduct a thorough inventory, or did they just give you an estimate over the phone? A proper inspection prevents a truck that’s too small or a team that’s too slow.

3. Are Your Movers Permanent Employees or Sub-Contractors?

The people handling your possessions are the heart of the service. Their relationship with the company affects their professionalism and care.

• Employee Advantage: Companies that use permanent, trained employees tend to have a higher standard of service, greater accountability, and lower staff turnover.
• Sub-Contractor Risk: While many sub-contractors are excellent, using them can occasionally lead to inconsistent service, varying experience levels, and potential ambiguity over liability.
• Experience: Ask how long the core team has been working together on Perth moves.

4. How Will You Handle My Specialty Items (e.g., Piano, Pool Table, Art)?

Every Perth home has that one large, heavy, or delicate item. Do not assume standard service covers it.

• Specialised Equipment: Does the removalist have the correct trolleys, piano skids, ramps, or hoisting gear?
• Packing Materials: Do they use quality, heavy-duty padded blankets, furniture shrink wrap, and specialized crating for sensitive items?
• Disassembly: Will they assist with the disassembly and reassembly of complex furniture (beds, large storage units) and is this included in the quote?

5. Do You Have Local Perth Expertise for Both Suburbs?

Moving from an established suburb like Cottesloe to a developing area like Alkimos presents different challenges.

• Familiarity with Access: A good Perth removalist knows the difference between a high-density area (where parking is scarce) and a new estate (where street access might be tricky).
• Traffic Knowledge: They should be able to plan routes to avoid major Perth traffic choke-points (like the Kwinana Freeway during peak hour) to save you time and money.
• Building Rules: Have they dealt with apartment building management in the area who may require specific booking times or lift reservations?

6. What Is Your Policy if You Are Delayed or Cancel?

Moving day schedules are tight. Know what happens if the removalist runs into an issue.

• Contingency Plan: If their truck breaks down, or the previous job runs long, what is their backup plan? Will they send a replacement truck or crew?
• Communication: How quickly will they notify you of a significant delay? Clear communication is essential for managing your day.
• Cancellation: What are your rights if they cancel the booking last minute?

7. Can I See Recent, Verified Reviews for Moves Like Mine?

While any company can have a few positive testimonials, look for patterns and verification.

• Where to Look: Check independent, third-party review sites (like Google Reviews or dedicated industry platforms), not just the testimonials page on their website.
• Look for Specifics: Are the reviews recent? Do they mention the type of move you’re planning (House, Office, or just furniture)? Look for comments on professionalism, care taken with items, and adherence to the quoted price.

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